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A1. Hello. I’m Stacy Sherman. Tweeting from USA, NJ. I’m a Customer experience global keynote speaker, journalist, co-author of two books, coach and host of the award-winning DoingCXRight podcast. #WinnieSun
— Stacy Sherman ~ #DoingCXRight (@stacysherman) May 3, 2023
A1 I'm a long time social media geek, author, (authored the FIRST book on online customer service in 2011) and media tech pundit on radio and podcast#winniesun
— Marsha Collier (@MarshaCollier) May 3, 2023
A2: Good customer service can help businesses retain customers and attract new ones through positive word-of-mouth. Similarly, a positive client experience can lead to repeat business and referrals. #WinnieSun
— Pavel Stepanov (@pavelStepanov77) May 3, 2023
A2. I love this Q because customer experience & customer service are NOT the same, yet people use the terms interchangeably. Don’t do that! #WinnieSun
— Stacy Sherman ~ #DoingCXRight (@stacysherman) May 3, 2023
The client experience is kind of a big deal …I don’t know how to put this, but if you’re not prioritizing your client’s experience, it’s kind of a big deal. #WinnieSun #Tweetchat #SmallBusinessMonth pic.twitter.com/G3YFCvmmFC
— #WinnieSun ☀️ (@winniesun) May 3, 2023
TRAINING! The core of quality customer engagement on all levels. Absolutely have regular meetings to current discuss issues and how to nip them in the bud before they become untenable#winniesun
— Marsha Collier (@MarshaCollier) May 3, 2023
A5: We are receiving good feedback from our clients through Google reviews, client surveys, and customer testimonials. We believe transparency and active listening is the key to handling customer complaints and understanding their situation. #WinnieSun
— VirtuDesk (@virtudeskcom) May 3, 2023
#WinnieSun #Tweetchat #WednesdayWisdom #SmallBusinessMonth pic.twitter.com/3XHHqp8hQz
— #WinnieSun ☀️ (@winniesun) May 3, 2023
Q8. When you know your clients love your business and service, what are the best ways to organically encourage your customers to refer their friends / family to your business? How do you thank them for doing so? #WinnieSun pic.twitter.com/TErKABnisg
— #WinnieSun ☀️ (@winniesun) May 3, 2023
A8. It amazes me how often business leaders don’t give their brand advocates (i.e. NPS promoters) a way to recommend after saying they would refer the product/service. #WinnieSun
— Stacy Sherman ~ #DoingCXRight (@stacysherman) May 3, 2023
Q9. Teamwork makes the dreamwork! Intra-business service / cohesive teamwork is an often overlooked sector of the client experience. How can businesses create a seamless experience across all touchpoints for a cohesively excellent service? #WinnieSun pic.twitter.com/UPdUQhlJvR
— #WinnieSun ☀️ (@winniesun) May 3, 2023
A9: Use hyper-personalization to build trust and keep customers happy. When your customer support team knows who the customer is and what they're trying to accomplish, they can let the customers know they're valued and cared for. #WinnieSun
— Navicore Solutions (@navicorePR) May 3, 2023
Q12. What role does social media play in customer service and the client experience? How can businesses use it effectively? How can you use social media to provide value for your clients / audience / potential customers? #WinnieSun pic.twitter.com/QQI0ZW4aTi
— #WinnieSun ☀️ (@winniesun) May 3, 2023
A12
— Marsha Collier (@MarshaCollier) May 3, 2023
Social media gives your business a chance to build transparency! Respond to queries/problems quickly.
Thank customers for kind words.
Show you're a human company#winniesun